Common Questions - Purchase & Setup

I've purchased and paid for my EMRFaxBox device, now what? Configure Device. 

I've received my EMRFaxBox device, now how do I install it? Install Device.

How do I port my number to EMRFaxBox? Complete and Sign Port Authorization.

I want to receive faxes to my EMRFaxBox device, but my number hasn't ported yet. Forward # to EMRFaxBox.

Other purchasing & setup questions? Email us at support@emrfaxbox.com .

Common Questions - Existing Customers

I'm not receiving one or more faxes, what could be wrong?  

Login to the portal to see if the fax(s) in question are being received by EMRFaxBox. If they appear in the portal, but there is a communication error, go here.  If they appear in the portal, but not your EMR Software, then go here to confirm your client PC is configured properly. If the faxes are in the portal, but not in any PCs in your office and you have already confirmed the client PCs are configured, please power cycle your device.

If the fax(s) in questions don't appear in the portal at all, please verify the caller is dialing the correct number. Related issue: has your number ported yet, or have you forwarded your existing number to EMRFaxBox?  

I'm receiving my faxes, but I can't send faxes.  

Login to the portal to see if your fax attempts are registering. If the faxes appear "sent" in the portal, then the fax more than likely sent, but we're having trouble updating the fax log in your EMRSystem. Important: First, verify your client PC is configured to point to the inbox/outbox using the IP configured on your device. Also, please confirm your old fax server PC is powered OFF (if your old fax server is still on, it will cause issues with inbound/outbound fax delivery). If you still cannot send faxes, please power cycle your device. 

Need more support? Email us at support@emrfaxbox.com .